Frequently Asked Questions
Click below to expand answers about our consults, treatments, and process.
Do I need to speak with a provider?
No. If you choose an E-Consult, everything is handled online via secure messages. A phone consult is available if you prefer to talk directly with a provider.
How much does the consult cost?
Our one-time consult fee is $50. This covers your intake review and provider evaluation. You are not obligated to purchase a treatment plan afterward.
How soon will I hear back?
Submissions are typically reviewed within 24–48 hours. You’ll receive a message in your patient portal with next steps or your treatment plan.
Do you ship medications?
Yes. Once your treatment plan is approved, prescriptions are shipped directly to your door through our partner pharmacy.
What if I need labs?
We can order cash-pay labs if needed, or you may provide recent labs you already have. Your provider will guide you if labs are required.
Can I ask questions after my consult?
Absolutely. You can reply to your provider’s message in the portal or schedule a follow-up phone consult at any time.